Want to make your passion for animals a career? Join our team!

Director of Development

To apply, email cover letter and resume to rebeccabryan@heschatt.org 

Animal Care Associate

To apply, email cover letter and resume to zakj@heschatt.org

Part Time and Full Time, Non-Exempt
The primary function of this position is to provide a clean, safe, humane and comfortable stay for animals in the shelter. Ensuring that shelter animals have the highest quality care is essential to what we do at HES. We are looking for motivated, compassionate individuals who want to make a difference. All duties must be carried out according to procedures for the wellbeing of animals in our care.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Cleans and disinfects assigned dog kennels and cat cages

  • Handles various cleaning solvents, chemicals, etc.

  • Receives, handles and kennels animals of different species appropriately, these animals may be aggressive, sick or injured

  • Visually inspects animals for overall health or behavior problems and reports issues immediately

  • Assists the public with pet adoption and lost pets

  • Feeds and waters animals according to procedures

  • Bathes and grooms animals when asked to do so

  • Periodically spot cleans assigned kennels/cat cages

  • Medicates animals according to procedures when instructed

  • Provides accurate information in a clear, friendly and concise manner to the public

  • Maintains a professional and courteous attitude

Must be available mornings, weekends.

Client Service Representative

To apply, email cover letter and resume to savannahg@heschatt.org

Job Type: Full Time, Hourly, Non-Exempt
Under supervision of the Client Service Manager, the Client Service Representative is responsible for incoming calls to the shelter, assisting customers with animal adoptions or admissions in person or over our phone lines, performing adoption interviews, assisting customers with animal relinquishment, assisting the Triage staff with admitted animals, creating and maintaining records pertaining to newly admitted animals, and creating and maintaining records pertaining to adopted animals.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Interacts with all clients in a professional, friendly, understanding manner at all times

  • Maintains a pleasant, patient, and professional attitude toward coworkers and the public, even in high stress situations and engages in productive problem-solving

  • Rapidly gathers information from clients to determine and meet their needs effectively

  • Demonstrates sound decision-making based on policies, procedures, and principles of HES

  • Receives and reviews adoption applications, and conducts adoption interviews for prospective adopters according to adoption policies and procedures

  • Provides compassionate and non-judgmental help to people surrendering their pet

  • Handles and oversees all calls incoming to the front desk in a timely and professional manner and logs all calls in the Call Log

  • Handles and oversees emails as assigned in a timely and professional manner

  • Processes all relevant fees, creates accurate receipts, and balances cash report

  • Maintains accurate, complete adoption, admissions, animal, and person records in shelter database for persons, animals, visits, and other important information

  • Assists triage as requested by Customer Service Supervisor with incoming animal exams

  • Coordinates with Animal Care and Medical staff as needed for admissions and adoptions

  • Maintains supplies and inventory for the adoption and admission areas, including all relevant forms and handouts

  • Assists in creating records for adoptable animals for potential adopters to browse and ensures all information is displayed clearly on animal enclosures

  • Maintains a tidy and sanitary work area and cleans on a daily basis, including floors and public spaces

  • Supports the mission of the Humane Educational Society on and off the job.

  • Assists Client Service Manager in other departmental functions and projects as needed.

  • Performs other duties as assigned.

ABILITIES:

  • Gather necessary information and assess needs of the general public for their animal situation.

  • Communicate effectively with the public and to a variety of audiences using a non-judgmental approach

  • Knowledge of domestic animal handling, health, and care

  • Handle domestic animals with appropriate care and caution

  • Multitask and prioritize effectively

  • Incorporate supervisory feedback into their work

  • Coordinate efficiently and quickly with multiple departments.

  • Use Microsoft OS, Word, Excel, email and shelter data management software efficiently

  • Keep accurate and detailed records

  • Excellent verbal and written communication skills

  • Adhere to disease management and safety protocols.

  • Work under stress during crisis or high pressure situations.

  • Work varied hours/days, including nights, weekends, and holidays, as needed.

WORK ENVIRONMENT

  • Front office setting for clerical aspects of the position with a lobby area and computer desks. Will also be expected to move animals throughout the shelter, including main kennel areas and animal quarantine areas.

  • While performing the duties of this position, work is performed constantly in an animal shelter that operates seven days per week with exposure to animals, including some with questionable health and temperament concerns, moderate noise levels, zoonotic diseases, and cleaning agents.

  • Physical demands include but are not limited to lifting of up to 100 pounds, bending, walking, reaching, sitting, standing, grasping and kneeling, handling syringes, needles, and animal medications

  • Very fast paced and engaging

EDUCATION, EXPERIENCE, and TRAINING

  • High school diploma or general education degree (GED) required, college background preferred

  • Minimum 1 years of customer service and/or minimum 1 year of animal care or shelter experience

  • All candidates must pass a background check and drug test to be considered for employment

Facilities Technician

To apply, email cover letter and resume to zakj@heschatt.org
 

Job Type: Part Time, Hourly

The Facilities Technician is responsible for the maintenance of the property owned by The Humane Educational Society (HES), which include all infrastructure, vehicles, tools, and equipment owned or leased by HES. The Facilities Technician is involved in maintenance and repair, security, janitorial services, and other facility issues that may arise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Facilities Technician will ensure the safety and well-being of the animal residents and human staff in the performance of all of these duties.

  • Performs maintenance and repair work on buildings, vehicles, tools, and equipment. This work includes - but it is not limited to - fixing fences, light fixtures, plumbing issues, carpentry work, maintaining the animal and staff areas

  • Works collaboratively with multiple HES departments to ensure that ongoing projects are completed in a satisfactory manner

  • Conducts weekly perimeter checks to ensure that all doors, fences, kennels, etc., are secured

  • Communicates regularly and proactively with supervisor about the status of ongoing tasks

  • Completes maintenance tasks as assigned by supervisor, according to schedule provided, in a timely manner

  • Completes daily/weekly/monthly facilities checklists as issued by supervisor according to procedure/instruction for each task

  • Plans and executes cleaning of administrative offices as well as non-kennel shared areas.

  • Sweeps, mops, provides general surface cleaning, as well as daily deep cleaning, of all facility restrooms

  • Picks up supplies according to bookkeeping procedures

  • Takes donations to the Thrift Store, as needed

  • Completes all tasks and duties in a timely manner on an appropriate schedule

  • Keeps records of all the day-to-day maintenance and service activities undertaken in the facility both by internal staff and external vendors

  • Performs other duties as assigned

REQUIRED QUALIFICATIONS

  • Applicants who do not meet these requirements will not be considered.

  • Building maintenance experience

  • Strong problem-solving skills

  • Current and valid driver’s license and ability to pass a background screening

  • Kennel/Animal experience preferred, but not required

WORK ENVIRONMENT

  • Physical demands include but are not limited to lifting of up to 100 pounds, bending, walking, reaching, sitting, standing, grasping and kneeling.

  • While performing the duties of this position, work is performed constantly in an animal shelter that operates seven days a week with exposure to animals, including some with questionable health and temperament concerns, moderate noise levels, zoonotic diseases, and cleaning agents.

  • Work is performed inside as well as outdoors in varying temperatures. Will be expected to move about the shelter, including main kennel areas and animal quarantine areas.

WORK HOURS

Shifts typically begin in the mornings for a total of 26-30 hours a week. Exceptions may arise in urgent and emergency situations.